"Bula.,,. Rooms are not ready before 3pm, requested a room close to family 3 weeks before travelling and had no reply to request, when arrived we were put miles away from family that were already there. We booked a 2 bedroom unit which was very spacious but the whole resort is very run down and needs some TLC, our unit had no conditioner, laundry powder, face clothes, tea towels etc until requested. The adults only facilities look more maintained than the rest of the resort and if you are after a spa or gym they are in this area which is at the other end of the resort. Deli or restaurant could not offer pizzas for kids which where on the menu and there was no help of where we could get them from. The resort staff are always happy and great with the kids, especially the activities team but this does not always make up for the below average cleanliness or maintenance."