"We had a constant stream of problems during our stay with the Double Tree. The room was not as nice as we expected the curtains had holes from moths and some of the lights were burned out in the main room so it felt like a dark cave. We found a dead cockroach in the main room on the first night that was not cleaned up for 2 days. A second roach showed up in the bathroom the very next day too.
The shower was fantastic and lived up to the pictures. Shower towels were the most frequent issue. They kept getting taken by the cleaning staff and not replaced. We OFTEN requested fresh towels from the front desk. We had to air dry ourselves after showers once because we got back from excursions, needed to shower, and had no towels...
The front desk staff was frequently rude to us and often didn't return our “Bula's”. We often felt unwelcome and heard similar feelings from some of the other guests.
Most of the service staff was friendly and got to know us fast because we ordered drinks often an gave them big tips. One waiter always remembered our names and would wave at us from across the pool! The breakfast was pretty good but the dinners were often not worth the money. However, the grill is TOTALLY worth the price!!! My wife and I ate there a couple of times because it was so fantastic!
It always felt like they were trying to bleed all the money out of you that they could. Everything had an additional charge attached, from the WiFi to the pools Towels... We wont be back..."
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