Search Residences in Auchinleck

"I was a little apprehensive due to the reviews, however I had a great stay. Check in was easy, Robert on the desk was great and chatty. Room was easy to find and maybe I got lucky, room was perfect for my requirements. A large TV, fridge, modernised bathroom, black out curtains, appeared to be a recent carpet, and a comfy bed. Heating was easily adjusted at the radiator. Hotel was quiet. "

"All good. "

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"Lovely room . "

"The room was super and accessible. All staff - cleaning, reception, dining room and bar were approachable, informative and exceptionally pleasant at all times during our short stay."

"Great hotel No issues what so ever"

"Nice bar and dining area, really friendly staff "

"Everywhere was very clean. The staff were all very pleasant and courteous. The food was ok and reasonable in price. Breakfast was plentiful and served to order. "

"It’s ok and clean"