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"The hotel’s common areas are nice and clean but in need of updating. The room itself was clean; however, the beds were extremely hard, and the furniture was old and outdated. The room looked totally different from the pictures shown — and not in a good way."

"Yes!"

"Excellent "

"It was clean and well equipped with restaurant and convenience store. "

"Pros: - Shuttle services to and from NRT, Aeon Mall, and Narita JR station - Within 10 minutes to T1/T2, depending on which direction you're heading - Rooms with a view of the runway - Decent breakfast - Larger than average hotel rooms for Japan Cons: - Older facilities (but very clean) - Paid access to onsen, pool, and also the gym - Front desk staff with limited command of English Tips: the shuttle bus to Aeon and JR Narita station also stops at the Crowne Plaza Hotel. There is an unassuming local diner, runs by a sole older gentleman that specializes in okonomiyaki, right across from Crowne's entrance. A great place to check out for an authentic experience. "

"Great value for money! Super satisfied with everything in the room!"

"The lift and bathroom wasn’t clean."

"Noisy and dirty. Staff members are not very welcoming. The afternoon staff members apparently were too busy chatting among themselves to see to us, and just pointed to the self check-in machine. The location was quite good. Short shuttle trip from the airport. That was all that was good, the rest was terrible. The room was so tiny, we barely could walk around. The washroom was cramped and dark, and the toilet had a bad smell. My wife fell trying to get off the washroom, because there was an odd 10cm elevation at the door entrance/exit. I am tall and muscular, so the lack of space was extra tough on me. The walls were stained and the remote controller for the in-room entertainment was crusty and dirty. The beds were very high and hard. My wife was exhausted after a 16h trip and could not fall asleep, there were crying baby noises all night. The doors are poorly sealed and you can see the light from the corridor, and hear other people in the neighbouring rooms. There were notices everywhere about the elevator being scheduled maintenance and power and water being cut off for inspection. All in the same week. I pity the guests staying there for a longer period than we did."

"The staff was friendly and helpful. Everything was clean and well maintained. We enjoyed our stay."