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"Love the pool and hot tub in the atrium!"

"The staff was wonderful "

"Front desk staff was awesome. Place was clean."

"Was told at check-in that pool opened at 8 AM when I went down to pool that next morning the door was locked and told pool didn’t own until 10 AM "

"Yes very nice "

"The room was spacious and neat. The front desk allowed me with one hour extended checkout and was very co-operative. Thanks"

"The breakfast room was great and lots of choices for breakfast. Liked the waffles I could toast. Room had choices for decaf and regular coffee. Very spacious and big desk as my husband had a zoom meeting - great wifi. Only suggestion is that although the bar fridge was a good size the freezer door was missing. so couldn't freeze our cooler packs. very quiet. If you are counting on using the pool I suggest you call ahead as it is under construction now we were told. "

"Hotel location and room condition is very good but the staff is very rude "

"I would give this hotel 10 stars if I could! I arrived early evening for my 1 night stay- I had booked a king suite, which I had stayed in before and enjoyed it. I was greeted by a friendly staff member who checked me in. To my delight and surprise, I was upgraded to the PENTHOUSE suite! I couldn't believe it! The elevator went directly into my suite - I mean can you say posh or what?! The room was spacious and spotless, with soaring ceilings, a nice kitchen, a huge bathroom with a walk in shower, separate tub, separate toilet, and its own large king bedroom. You could head down the stairs directly to the hot tub. I even got a welcome bottle of wine! How fantastic! I can not express how grateful I was to have this upgrade of all upgrades - the Kelowna hotel I had stayed in the weekend before was a total disaster, with extra loud guests, a room that smelled like pee, stale sheets, and several things that were broken in the room. And this is a well known chain hotel where I normally have an excellent stay. I will always recommend The Castle at Swan lake to anyone - you get treated like royalty. Thank you so much for the wonderful stay!"