Chalets in Arkansas

"Elevator was grinding and banging all night long and there was about 30 people in 809 across from me and was yelling and slamming doors all night long "

"The Wydam hotel is old. Frank Fletcher, the franchisee has updated the lobby and rooms. The best treat was the head omelet maker and the breakfast staff. The hot breakfast was a nice treat. The room had no running water due to repairs taking place. The front desk did not tell us. We discovered it after using the bathroom and having no water to wash my hands. We asked for hand sanitizer and the front desk told us we could use the large bottle on the front desk. Just imagine all the guests touching the door knows and elevator buttons with those dirty hands. We were told the water would be back on in a few hours. The next morning we discovered there was no hot water for our showers. The staff was not prepared to address this second issue, telling us the manager would be in at 9. We would have wanted the staff to let us know because we do not want to stay in a potential germ infested hotel. We were given a 25% discount but the stay should have been comped. The hotel should have found us rooms at a nearby hotel. The staff took no responsibility to ensure the rooms were habitable. It seems like this would be a guest safety violation. I would have rated the hotel terrible except I chose poor because the breakfast team worked so hard to improve our experience at the Wydam."

"They are currently renovating which is mentioned on the website, however we were put on the floor by rooms that were being worked on. 8:00 am drill alarm followed by hammer and music. I feel they could have put us in a different or different floor. The hotel is rich with history so that's a cool factor. The breakfast was good."

"Room clean and bed was good. Tv wouldn’t connect until staff came to room to repair. Breakfast was poor selection and quality. Staff was courteous."

"Great location close to airport!!! "

"Only plus was the attached casino. Bad part of town with few foods choices in the hotel."

"Hotel was beautiful and very well maintained. The only complaint i have is that when we checked in our car was taken by valet, we went inside to check in and we were told that the valet can range anywhere from 30-$70 a night depending on what was going on in the area. We went and put our luggage and came back down and told the valet we didn’t want to use their valet services. He said he would make sure we were not charged for the short time they had our car so we selfed park the rest of the stay. But we were in fact charged by the valet for $30. Called the hotel and he took down my info and no one has ever called me back. Had to reverse the charge with our credit card company."

"The room was very clean and comfortable. Didn’t try the breakfast bar but it looked great"

"Enjoyed our stay. Very convenient to everything we wanted to experience in Hot Springs."