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"Impeccable service from the kind and friendly Monaco team who weathered the snowstorm with us and ensured a wonderful stay. Looking forward to next time! "

"Excellent "

"Wonderful staff! We were only there 3 nights, customer service was really top notch. Our room was comfortable and spacious, the hot tub was perfect after a long day, the pool is heated, also. They served pulled pork every night we were there which was a down side for us, breakfast was good. **There is no free parking, you either have to park several blocks away at the greyhound station ($20 every time you take your car out) or you pay $40. Per day for valet at the hotel (unlimited entry/exit, but you still have to tip the customary $10 - $20 every time you drop off or pick up your car)**"

"Convenient location to attend Penguins game. Also walking distance to downtown restaurants. Reasonable price for the room. Parking was a bit expensive. Employees at front desk served us well. Our room was stylish, in good condition, and was comfortable. "

"Great room!!! Staff was also very friendly! Best happy hour at the bar, food was good and drinks were STRONG! Nice crowd in the casino area. Overall 10/10 would recommend! "

"Room clean and spacious. Ample towels."

"The stay was excellent because of the staff. We were there during a giant snowstorm. The city was basically shut down. Big credit to Cody at the front desk (who I think was stuck there with us) and the others who took care of us when nothing was normal. While standing in the lobby and looking at the craziness outside, I saw a local man who got stranded in the city when the buses shut down. His phone battery had died, his wife didn't know where he was. Cody loaned him a phone charger and let him charge up so he could call his wife, call a car, whatever. The guy ended up renting a room, but no one expected that when they loaned him the charger. I was happy to see it. Great staff. One complaint though: Why would anyone choose The Epoch Times as the newspaper in the lobby? It's ridiculous and unseemly. Please get a real newspaper or just give up on papers altogether. Either one would be an improvement."

"Room was great and customer service was amazing will definitely stay again "

"Staff was extremely "