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"Easy access, clean rooms, well lit parking, good breakfast"

"room service is not good"

"Free parking in the Old Montreal is unheard of so it’s a huge bonus, especially since it comes with in and out privileges. The hotel itself is average and seems unfinished with some construction going on and poor sound insulation. We had a one bedroom suite on 2nd floor right next to stairs and elevator and could hear people talking through the door and walking above us. We asked to be moved and were told that everything was booked even though hotel seemed empty on Sunday and Monday nights. The apartment itself is adequate but has no AC in the bedroom and no cooking supplies in the kitchen including paper towels or salt but comes with decent storage in the bedroom and ample shower with nice bath products. The bed was comfortable and so was the sofa in the living area. Internet was also very fast which was an asset for working remotely. Finally, there was no view from our suite 207 as it was facing a wall so it was relatively dark inside. Hope this helps other guests decide where to stay and what to consider."

"The staff was very helpful with our late arrival. However, the room was very disappointing. There were stains on the blankets, blue liquid dripping out of the fridge, and the window shook the whole night. There were lots of noises from the building outside of our room. We were only in the room for about 9 hours so I tried to ignore those issues. When we went to continental breakfast, I noticed there were paper plates to be used rather than real plates and utensils. The staff there was also super friendly. But the food was very disappointing. I will not be returning. "

"👍"

"Very well placed hotel for the theatre district in Buffalo as well as a few train stops down from where the Sabers play hockey. Great hotel and an awesome price!!"

"Amazing, friendly, charming, helpful staff, they let us talk their ear off at the bar and were deeply knowledgable about the mansion's history and Buffalo's scene. Was there in a pinch to offer us extra water bottles or silverware, the small things you forget about when staying at a hotel. Great breakfast options. Immaculate interior, and I really appreciated the local fine art that adorned the walls. So many places do the boring, predictable touristy local maps and travel posters and call it art, this was a step above, as this storied mansion deserved. "

"Good experience. Stayed there five times for Sabres games already"

"When checking into the hotel there was obviously some sort of zoom meeting going on at the front desk. While the clerk checked us in, he was about to explain where the room was and asked "please hold a second so I can do roll call" to which he unmuted the microphone and tried to introduce himself to the clearly more important moment. At 5 am when I woke to use the bathroom, I turned the light on which spooked the resident cockroaches. 2 went skittering across the sink, to which I smushed one and missed the other. In the morning, when we went to leave, I spoke with a lady at the front desk. Shared about our bug run in to which she explained. "We just had an exterminator come in recently but we were told it could take 2-3 weeks for them to be completely gone..we appreciate your understanding!" 24 hours later, and I am still not understanding. You let us check into a facility that you had treated, but told no one about. When I called back now to clarify my upset (before leaving an honest review), the same woman stated, "how could we warn you about something if we didnt know they were there, if the previous guests didnt tell us?" I reminded her she had mention they had an extreminator there but was told "thats just something we do around areas in general" We stay in MANY hotels and this will definitely not be one we stay at again. **unneeded by us, but the pool was also closed and we were not told when making the reservation. Glad my kids weren't along for this trip."