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"The hotel itself was as per the photos although we (5 friends in separate rooms) were not prepared for the noise. There were hen parties staying so late night noise and my room although I asked for a quiet location on booking months ago was at the front of the hotel and late night revellers and noisy passers by did not afford me a good sleep for the 2 nights we were there. We booked this hotel as it's not in the busy part of York so it's disappointing. I didn't use the bar or breakfast because it was so busy. I've stayed at Indigo in Liverpool previously and had no problems, also last time my credit card details were taken but no charge activated. This time its showing as pending online and I'm struggling to get to speak to someone to get it removed, which I was told it would be on leaving if not used. Its a shame as this stay will be remembered for the wrong reasons"

"2rd stay at this hotel. Refused upgrade said not available. Had to argue for a 1 1/2 hour late checkout we did get a one hour late( why not give the extra 1/2 hour we asked for. No free parking mentioned. We never ate at this hotel too expensive. The bar is small and difficult to find a seat except spillover in hall. Bar staff were very nice but to busy to talk and drinks were crazy expensive. The bathroom sink only produced scalding hot water or cold.😡 For a five star we expected better service"

"Beautiful setting and hotel. There were some very strange noises in the night"

"Situated out of town but on excellent bus route the hotel serves as great base for exploring York. Parking available, breakfast lovely but no evening meal - several other places to eat near by"

"Would have been better if there was more vegan food in the breakfast. "

"An excellent stay at this well located hotel. The food was excellent, the menu isn't massive but I'd rather a smaller menu with exceptional food than an extensive menu with poor food. The venison in red wine was ad one of the staff desc6it, to die for! Breakfast was also very good."

"Enjoyed the whole stay. Room, staff, breakfast all excellent "

"Great location, lovely vibe, excellent breakfast "

"Lovely hotel staff very helpful eay booking in ,looking forward to returning soon"