Search Cottages in Allen

"The elevators and the ice machines were broken for one. We had to use the stairs, which was a bit challenging for my daughter who has mobility issues. Also, our room was not clean. There was a tobacco packet stuck to the wall. There was stains on our sink, also cobwebs, etc. our bathroom light was partially out. Really not acceptable. We have used this hotel for years and this was the worst day we have had. We will not be coming back."

"The power outlets didn’t work so couldn’t charge our phones. There wasn’t any soap in the bathroom at all and only 2 towels when we had 4 of us. The bedding had a stench to it not sure how to describe other than maybe didn’t dry all the way before putting it on the beds. The staff was very kind and made it where I didn’t want to complain because of how welcoming and sweet they were. The pool was gross I took the net and scooped out what seemed to be a years worth of people’s hair which was just floating in the pool. Along with 3 plastic bottles and some other trash that was in the pool but hard to see because it was so chlorinated. "

"AC worked great. Room was a bit smelly. Needs an update "

"The property building looks very nice but the room and bathroom look outdated need to be upgraded. The shower is no even look like a Hilton hotel."

"Elevators where broken. Only one elevator was functioning. It took forever to start get to my turn. I have two little ones "

"Is a perfect place to stay. "

"Clean and safe "

"I didn’t see the breakfast area only saw the coffee. Room was okay, first room had a clogged toilet and we had to move. That room had a window unit as the AC and it wouldn’t really stay on so we got hot at night. Bed was super comfortable though "

"Clean"