"Checking in after a long drive was not the easiest - or the best - the supervisor should have called someone in to help assist clients who were checking in as there was a long delay with another couple checking in. But she must have been having a bad day because she just walked away. The hotel is in a wonderful spot - the room was great ... but the bed was awful - we read the bed was 'memory foam,' - but it was terribly worn out. The room was exquisite with a wonderful view though. The people in Quebec City are all amazingly kind, hospitable, and the food - spectacular - the shoppes - awesome. Even driving through Quebec the drivers are courteous, accommodating when switching lanes, and they do the speed limit! Over all - the cost was EXPENSIVE - but it was worth it. We tried to stay anohter night but they were sold out."