"Room was infested with moths. Breakfast menu stated back bacon but only served streaky which was more fat than meat, eggs were severely undercooked. Danielle at hotel reception was very helpful."

"Lovely room, great bathroom and great shower! Cleaners in every day. Lovely and well cared for hotel inside and out with a lovely beer garden. Staff are lovely and would recommend"

"The hotel was good but staff not overly ready to help. Car electric charging was good"

"Clean room Friendly staff Lovely location But... no elevator and challenging to get luggage upstairs... no offer of help at check in... but managed to find help on the way out!"

"Our group of 3 adults stayed in the family room and was happy with the hotel. The room and bathroom had plenty of space for the 3 of us. The sofa bed was a bit uncomfortable but for one night it was fine. The location of this hotel is great access for Kew gardens and Richmond area with such a nice area to walk around. The pub downstairs was lovely with great staff and delicious food. The street noise at night was a little loud on the first floor facing the street but didn’t bother us. Overall...

"I stayed only for a single night to watch the play off final at Wembley but I found the room more than suitable with good proximity to bus stops from and too gerards cross."