In Villanueva, a hotel needs to offer a certain number of upscale conveniences to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their exceptional standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches like welcome gifts.