Exceptional guest service characterizes every 5-star hotel in Soyo. From the moment you arrive, staff attend to your every whim, whether arranging customized tours or providing a nightly turn-down service. In addition, hotels have to offer upscale conveniences to be considered for a 5-star rating. These can include luxury toiletries, spas or saunas, pools, gastronomic restaurants and knowledgeable concierge.