"Since my arrival, I’ve experienced consistent issues: poor airport transfer coordination, inadequate baggage assistance, a malfunctioning air conditioning system for 3 days that prevented me from sleeping, the whole hotel feels like a sauna, and an uncomfortably hard bed. Given these service failures at a FIVE-star hotel, is unacceptable. It’s a terrible, terrible hotel, it barely get a 2.5 stars not sure how they got a “5 star” hotel from. Asked for a refund and it’s been more than a day they...
"Since my arrival, I’ve experienced consistent issues: poor airport transfer coordination, inadequate baggage assistance, a malfunctioning air conditioning system for 3 days that prevented me from sleeping, the whole hotel feels like a sauna, and an uncomfortably hard bed. Given these service failures at a FIVE-star hotel, is unacceptable. It’s a terrible, terrible hotel, it barely get a 2.5 stars not sure how they got a “5 star” hotel from. Asked for a refund and it’s been more than a day they...
Lulwa