Impeccable guest service is the defining feature of every 5-star hotel in North Springfield. From the minute you arrive, staff are at your beck and call, whether arranging valet parking or providing a turn-down service. In addition, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury toiletries, a wellness center, swimming pools, gastronomic kitchens and knowledgeable concierge.