"I am also extremely disappointed with Expedia. Their customer service was terrible and they failed to properly help us when we needed them most. Despite explaining the unacceptable conditions at the hotel and providing evidence, we felt that our complaints were not taken seriously and that Expedia simply passed responsibility back to the hotel.
As a customer who booked and paid through Expedia, I expected Expedia to stand behind the service they sold and protect their customers when something...
"Ask for Sea View Room on second floor. We were upgraded on arrival to incorporate a balcony which is an asset.
Breakfast buffet offering is good.
They have persisted in using the Covid-era QR codes which are truly unnecessary & personally I find annoying."
"Super vriendelijk personeel, mooie grote kamer en dichtbij alle restaurants. Ouzeri was onze favoriet. Het ontbijt was perfect. 1 nadeel: veel ligbedjes bij het zwembad bezet met alleen handdoeken waar niemand op lag. Dit zou beter kunnen :)"
"The resort is beautiful - from the decor to the beaches - and the facilities are excellent for all ages - kids club, pools, gym, a new water park is currently being built. Unfortunately, the quality and choice of food at the à la carte restaurants for dinner, particularly for our 2 year old, as well as the general inconsistency of service were below expectations for a five star hotel - especially when you consider the cost of half board. My wife has various food allergies and these were also not...
"Had a nice stay at the Cali Resort & Spa hotel. Very quiet, very clean with friendly staff. Only let downs was the half board upgrade (I was told I could exchange dinner with lunch, but on my last day I was told I couldn’t do this and had to pay for lunch separately). Also unfortunate they don’t enforce a time limit it on the poolside sunbeds to enable more people to use them during their stay."
"Amazing hotel!!! We traveled for one week with 2 kids and this hotel has everything for best experience for families. Definitely we will back again!!! Thank you!"
"Unfortunately, our experience at Venus Beach Hotel was very disappointing.
Room: The room was dirty, and the bathroom was not properly cleaned. The mirrors and sinks were never cleaned, they often forgot to leave towels, and the trash was not taken out. We complained and asked them to clean the room, but it was still just as dirty afterward. Apparently, they thought adding more soap would solve the problem. In the end, they simply left the sheets on the bed for us to make the bed...
"A good hotel but. It living up to its 5* rating. In need of some maintenance especially in the pool areas at the swim up rooms.
Also on need of refurbishment in a number of areas. Rooms in block A are tired looking.
Lactate restaurants are good although quite expensive, especially the grill terrace restaurant."
"The room was clean and they have refurbished. The AC however has not been update. We had to call maintenance out as the room was not cooling. They came and adjusted but still not cold. Was advised that the hotel set the temperature and cannot be taken cooler.
Lovely choice of breakfast and everything fresh. Overall outdoor spaces were clean.
Adult pool is not a thing. Full of children and staff not doing anything. So not a peaceful setting at all.
We checked out a night early and went to stay...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
