In Bellocq, a hotel needs to offer a certain level of upscale features to be rated 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches such as a welcome gift.