Exemplary guest service is the hallmark of every 5-star hotel in Augusta. From the minute you step through the door, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massage treatments. Plus, hotels must feature upscale amenities to be entitled to a 5-star rating. These can include luxury toiletries, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.