"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude.
At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled.
There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I...
"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude.
At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled.
There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I...
Heather Cooper