Find 4 Star Hotels in Pasadena, TX from SAR 426

"Property is in a good location but staff is not great at the front desk at check in. Food is expensive for an “order at the bar and seat yourself” experience. "

"I’ve been staying at the Doubletree (this location) for over 10 years, but this was definitely my last visit! Upon arrival I had already did a check in on my phone. They still require me to come to front desk, but when I got into the hotel, the lobby was filled with people trying to check in so there was a wait, once I got onto the elevator to head to my room, I noticed that it was going very slow about 30 minutes into my trip there I went down to get ice from the ice machine. I got on the elevator to head back to my room. The elevator went up about 10 floors and then, I heard a message saying elevator is shutting down. The lights went dark and it just stopped!!! Two other guest was on with me. We were stuck on the elevator for about 40 minutes. We were unable to call for emergency help once the elevator shut down. I had to call the front lobby with my phone, she was nice but she was not helpful. She said she would let the maintenance man know to reset the elevator. She did stay on the phone until the maintenance guy found us. Oce the elevator started back she just hung up on me no compensation no sorry! I will definitely not stay here again!"

"Room was very clean and the front desk staff was very helpful and friendly "

"Nice hotel and rooms were great"

"The room was not ready at 3 pm. There was a very large crowd of people waiting in a very small lobby without enough seating for their rooms. I had to wait until 4:30pm to get the room. The shuttle to the hospital is advertised, but is either not available or too slow to arrive, so I used an Uber. The staff are not interested to help. The hotel is also showing signs of aging even though it is almost new. The bed linen was fraying and the towels were old. "

"It's always great to stay at the Club Quarters downtown. It is the perfect location for sports and concerts but the great staff and clean hotel with easy check in is the deal breaker"

"Needs lots of renovations. Upgrade the TV, carpets and include room fridge and microwave "

"Rooms are really dark. Only 1 bedside lamp (in middle of beds) and one small plug in lap. Just to dark in there. We were in a corner room on the 7th floor. "