Find 4 Star Hotels in Llay from SAR 239

"Must have been given a room that dogs have stayed in as my eyes were itching within an hour of settling in to the room followed by sneezing fits. Woke up the next day, more sneezing and completely bunged up. My wife also mentioned she could smell urine in the room so wasn’t the most comfortable of stays. The room looked like it had just been redecorated and bathroom refurbed so no complaints there. Just think any hotel accommodating dogs need to consider customers who have allergies to pets to ensure they are given a pet free room. "

"We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return. "

"Central close to all amenities easy to walk to everything "

"Great breakfast, ample parking, staff courteous "

"Hotel was way to hot that hot we couldn’t sleep even with windows open and aircon on"

"Great choice breakfast, plenty of car parking. Evening restaurant food is ok, not great. Swimming pool facilities were great. Overall plesent stay and would book again."

"Quality breakfast, extremely spacious room , great little extras , amazing value for money , would highly recommend "

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights (wasn’t outlined on the booking site or confirmation) All in all an overpriced, 2.5 star-ish experience. Bizarre for a crowne plaza / IHG hotel where I’ve usually had decent experiences. "

"As described "