"Was not told there is no hot water. Asked for a 4am wake up call and didn't get one until 4:30am. The front desk guy said he was busy when asked why he didn't call when specific asked for. Asked for a to go breakfast but did not get one. If you want poor customer service ,no hot water and staff to busy to attend to the customer needs this is a hotel for you. I will never go back to this hotel again."
"Das Hotel liegt am Rander der Innenstadt und ist von der Serdika U-Bahn-Station gut zu Fuß zu erreichen. Der Service kümmert sich gut um alle eventuellen Fragen und ist sehr freundlich. Das Hotelfrühstück ist ok, aber auch nicht mehr. Kleiner Tipp, besser nicht ein Zimmer nah am Fahrstuhl nehmen. Der ist leider gut hörbar."
"I always stay here on trips to our office in Sofia. Very clean, no-touch check-in (all mobile app), free breakfast, free co-working space, high-speed wifi ... it checks all the boxes for a business trip. I usually book the rooms which have the balcony / porch, which always have a great view of the mountains, and the rooms are huge. More grocery / restaurants w/in a 5 minue walk than you'll ever need to use."
"Great staff and the food in the restaurant was really n ice.
We had 47 people come to a meeting and luncheon at the Hotel. Margarita and the staff were exceptional and everyone commented on what a nice lunch it was.
We attended a conference at the Paradise center and it is a 3-5 minute walk .Very central.
Very pleased with ur stay . Thank you to the staff ."