"This hotel is not a 4 star hotel - from asking staff it is not accredited by anyone, it is a rating given by the hotel itself. So, why was it so terrible? The room was hot, not warm but hot. The windows were bolted shut probably because of the extensive guano and rubbish piled outside. We had the joy of looking out at a dead, decomposing pigeon hanging metres from our window. There was no air conditioning which meant that the excessively hot room made it difficult to sleep. Staff gave us a...
"Lovely welcoming staff. Room was clean and comfortable. Bathroom was clean , seal around the bath needs cleaning as well as the shower glass but otherwise all clean. The corridors need cleaning/sprucing up. The bedroom doors need painting/cleaning. Carpets need a good clean in some places. Food in the bar was lovely and breakfast was good."
"What a fantastic location to stay at right next to the racecourse, with excellent facilities and welcoming staff a very clean and comfortable room overlooking the racecourse.
Had a small issue with the safe as we left belongings locked in it when we left. After contacting the lady on reception who was fantastic, we simply went back
(2 hour journey ) and met the manageress of house keeping who took us back to our room to retrieve our belongings . Can't thank the team enough who went above and...
"The hotel was great. The family room was spacious and more than suitable for a family of 4. The pool, steam room, sauna and jacuzzi were easy to access and a nice activity for the family ( children only able to access pool but the rest were a nice respite for mum.) The children were also excited to receive a certificate from the staff for good swimming.
There is a Starbucks on site which is handy during a busy day. The bar/restaraunt was convenient but a bit pricey for pub grub, but there are...
"Where to start.
Mold in the bathroom,
Locked room safe
Closet doors not working
Curtains droopy/not connected
Hair in the tub
Offered upgrade & room change
Upgrade not given.
Found class 3 drug in common area of 2nd floor. They said not their problem...they should have called police
Rather than make it right was offerd a small amount of club points. That means I would have to spend more money in the future to use them. Silly bean counters"
"The hotel is very clean and all the staff were superb. Made us very welcome and added to the enjoyment of our stay. The breakfast was excellent. We will definitely be staying there again."
"I think small details are lacking in this place, they need a grounds person to tidy things up as it gives a bad impression even before you enter the hotel, then inside the furniture is very tired and the place needs a refresh. Staff were really good but let down by their hotel itself.
Food was average at best!"
"We enjoyed our two night stay at the Indigo in Chester very much. Spotlessly clean and comfortable room though a little short on storage and no useable bedside tables. The breakfast was excellent with plenty of choice and the staff pleasant and friendly and the services very good. We took our evening meals in the Forge Restaurant within the hotel where we enjoyed fine food efficiently served. A special thank you to Steph who took such good care of us. This a professionally run establishment...
"Hair dryer set on fire, and room smelt of smoke.Staff solution was to open a window. Shower was just boiling hot water. Room door lock didn’t always work. Room needed renovation. Would not recommend. Staff didn’t ask about our stay when checking out."
"On check in I had to wait until the room was ready but at least 5 couples checked in before me. They could have let me know when the room was ready instead I had to que up again. Other thank that all good clean hotel nice staff."
"Ideal place to stay whether on business or personal. Accommodation is separate block in carpark, which has plenty of parking. Marston’s restaurant food is excellent. Room was great with aircon if needed. Note 2 story with stairs, so best to phone if infirm so you can secure a first floor room.
8 full fat EV chargers on site, including Chademo. Next door is BP service station with Asda local, Subway and Starbucks. Burger King also next door.
Centrally located for business park but makes an ideal...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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