Find 4 Star Hotels in Clemons, NY from SAR 679

"We have stayed at the lodges before and unfortunately, this visit was just not up to their normal standards. It could be that we were in a different building last time that may have been newer and maintained better. There were many small issues this time and a couple of larger issues in the oak tree lodge that we were assigned. Multiple lights did not work, a broken toaster, an oven too dirty to cook in, and blood on a duvet cover just took away from the overall wonderful experience we usually have there. The sliding glass door in the main room was almost impossible to open and the lock on the bedroom door out to the deck was broken. Fortunately while I was locked out on the deck in the cold, my husband was still inside and able to let me in.I will say, that when I notified staff they immediately sent maintenance and housekeeping quickly to fix the issues and everything was tended to but the lock on the bedroom door to the outside was still broken and not fixed. It was surprising to us that they would have a room in this condition and not better checked by staff before having travelers stay in it. The views are just beautiful and the lodge is greatly spacious. We would love to return again and just hope to be in a different building or perhaps try a standalone lodge."