"The people at the reception desk were very organized to check us in and take our credit card but were clearly negligent to advise us that the air conditioning was not functional in our room. Their response to our complaint was "the technician is supposed to come and we'll let you know". Later that afternoon they told us the the air conditioning won't be repaired for our stay. Their compensation to us was a bottle of water and they had no other room available to us. We were very angry and they...
"The people at the reception desk were very organized to check us in and take our credit card but were clearly negligent to advise us that the air conditioning was not functional in our room. Their response to our complaint was "the technician is supposed to come and we'll let you know". Later that afternoon they told us the the air conditioning won't be repaired for our stay. Their compensation to us was a bottle of water and they had no other room available to us. We were very angry and they...
Antonio