Find 3 Star Hotels in Hunt Valley, MD from SAR 273

"False advertising. There isn’t a hot tub or additional pool. The pictures shown must be for a different hotel. The concessions are overpriced and the evening front desk clerk seems unhappy and careless."

"Fairly smooth registration. Hotel is large but is very dated. The phone in my room did not work. I informed staff and they told me it would be fixed. That never happened. I also mentioned the bathroom door was broken and would not lock. I was told maintenance would repair. Again, no results. The following morning, hotel lost hot water due to issues with their hot water heater. I couldn't call them to ask of the issue, as my phone was broken therefore, had to physically travel down to the lobby to inquire of the issue. Several other patrons complained however, staff could not provide a timetable for when repairs would be made. Several staff members tried to empathize however, others could not be bothered. Instead of reimbursement, I was offered "quick bucks" for a future stay, but I do not plan to stay there ever again. I am disappointed with Expedia and plan to broadcast this further. "

"I paid for the early check-in, but wasn't able to check in at all, the front desk staff was incredibly rude. We were there to attend a family funeral, but had to book another hotel after arrival because La Quinta's elevator was out of order, and my 85-year-old mother couldn't climb 3 flights of stairs."