Find all hotels by Independent in Zoetermeer

"The place was great, clean, close to airport etc. what I didn’t like was the fact that shuttle service to hotel was free but then they charge for the return even though the email they sent was confusing as first paragraph said shuttle service pick up at hotel was complimentary. I showed the clerk however he showed the next paragraph stated it was required to book and pay for return shuttle. Then he asks if we want breakfast the next day while checking in, no indication of what you would get or a cost? Why? It’s like pressure sales."

"I only stayed for 1 night but was very satisfied with the place. The airport shuttle was very handy to reach on time without the hassle and rush. "

"Room was clean, spacious with good amenities. Bed was comfortable. Only issue was the room was quite warm when I got in but turned on the air & it cooled nicely. But the air con was a little loud. "

"Room was great, very clean, comfy bed. Customer service was lacking unfortunately. Check-in was slow but ok. The girl at the desk mentioned a new system being the cause of the delay. There were a few people waiting but only one person behind the desk. Checkout was actually terrible. We left early, about 6am. The girl behind the desk had headphones on and didn't remove them until we were right at the desk (she did see us coming). I had to tell her the room number three times in the space of 5 minutes. It took her a while to 'log into the system'. I mentioned we needed to catch a train and that we had paid on arrival. Perhaps she could email me if anything else was needed. She said she couldn't allow us to leave until she checked the room on the system. Frankly, she needs to be taught some manners. Have never had a reply like this! Very disappointing as up until that point, the experience had been great. I'd probably consider going back but I'd be very mindful of staff and their attitude. "

"One of the worst experiences I have ever had. Due to the global situation and the closure of several airports, my family was unable to reach Amsterdam, yet the hotel still refused to reschedule my stay. Completely unbelievable and extremely disappointing"

"Perfect stay. Professional, friendly and helpful staff."

"Clean room, was able to check in early, and staff was amazing. Pretty good breakfast esp the pastries. Wish there were water fountains (or that they were more visible if there were any)"

"The hotel is well located for easy transfer with the hotel shuttle bus to and from the terminal for an overnight stay. Breakfast was a pleasant surprise in terms of the quality and range of items available and can satisfy even a vegan. Staff were friendly and helpful in answering questions. "

"Room was Spacious , and the staff was also very Helpful. "