2/10
The room had BUGS, the outlets didn't work, there was blood on the tub and the bottom of the tub was gross. There wasn't any soap in the bathroom and they didn't have any to give me at the front desk. I was told I was going to be moved to another room but I had to wait until 12. I told them we would be out all day and she would call me. She did not call and when we got back there weren't any rooms. I either had to stay in the disgusting bug infested room and all the other problems, stay in one bed with my 19 year old son or pay for the night in their other hotel behind that one. She said she couldn't do anything and when I asked to talk to a manager she said they don't work on weekends. I then called Expedia who tried to get me a refund but ran into the same "a manager has to do that and they don't work on weekends". Finally she moved us to the other hotel without having to pay. Which was pretty far from the lobby and I say that bc the key didn't work and I had to go back 3 times until she changed our room. That room didn't have bugs and it did have soap. Outlets were loose in this room too so I guess it is a hotel issue. The toilet seat needed to be replaced and there was a stain on the floor. I WILL NEVER stay in a Red Roof Inn again!!!
Nicole
أقام 3 ليالٍ في شهر يونيو عام 2025