"Services, staff, and food were amazing! I’ll admit I was nervous after reading some of the other reviews before booking, but this hotel completely exceeded my expectations.
The room was clean, modern, and comfortable. Every staff member we met was friendly and genuinely helpful. The food was delicious with great variety.
Their gift shop was a pleasant surprise — much better quality and prices on souvenirs than outside vendors or the airport. Highly recommend buying there.
Only downside: One staff member approached us about a “complimentary breakfast” offsite because we booked through Expedia. He promised a free cabana, beach dinner, or $200 credit afterward. My husband looked it up and it was a timeshare presentation. We declined. He later insisted we’d be charged for not showing up since we “reserved.” We didn’t go, and weren’t charged. Just be aware and say no firmly if you’re not interested.
Overall, we loved our stay and would absolutely come back. Don’t let the timeshare pitch scare you off — the hotel itself is fantastic."
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