"Unfortunately, my check-in experience was very disappointing. The person working at the front desk was very rude and unhelpful. I felt uncomfortable from the moment I arrived, and my questions were not handled respectfully. I expected much better customer service from a hotel. I hope management addresses this issue so future guests have a better experience. Hotel Feedback I also want to mention that there was no phone coverage or internet service in the hotel basement. This made it very...

"Liked the air conditioning and the cleanliness of the room."

"The building management was helpful. We didn't have to get in touch with the host at all. The check in was smooth. If you arrive earlier than your check in time there in no place to keep your luggage."

"This hotel is in a calm area of Williamsburg. Amazing room! The bed is huge! I didn’t really need the balcony considering it was next to a brick wall, but I of course shouldn’t expect anything of real view in New York unless you’re paying around $1,000 for a room, but overall it was great!"

"Balcony had floor tile missing, could be very dangerous. Room needs some updating. we initially had trouble getting in with the code but we called customer service and they were able to help. Overall okay experience but not worth the rate we paid for those reasons listed above."