"Uh. Where to start. First of all, the name is misleading. This hotel should be called, 'Worst Western Hotel' and not the Best. No complaints about the staff who were helpful and polite. My room was covered in dust from top to bottom. The coffee sachets - DUST. The kettle - DUST. The coffee mugs - DUST. The bathroom - DUST. As a bonus, the bathroom also had not been cleaned and there were human hairs from every angle - in the shower, on the floor, in the sink - everywhere. It was generally a...

"Reception staff were great. Pulled all the stops out so I could have a room in a location I requested. Areas of the hotel were going through maintenance and decorating but caused NO disruption to guests. The car park is gated with access code that changes daily to exit it. The only 2 criticisms I can say. 1 is delivery drivers making a hell of a lot of noise outside the front of the hotel when delivering drinks and snacks. The other is the car parking charge. £5 a night. That doesn't bother...

"My king room was spacious, spotless and lovely and cool, the air conditioning was effective and whisper quiet. I was unfortunately disturbed by other inconsiderate guests who were shouting and chatting loudly in their room right up until 2.15am. I called the night manager who came up promptly and was very clear that they needed to pipe down, which they did. Annoying, but not the fault of the property."

"We stayed for 2 nights and 3 days and unfortunately the experience was very disappointing. The room had a strong gutter smell throughout our stay. The shower temperature control was faulty and kept getting stuck meaning we either had boiling hot water or freezing cold water. When we asked for help staff told us to use a towel to turn the knob but it was extremely difficult and we ended up having cold showers. The room itself was very small and the TV didn’t work either — despite reporting it,...

"I really liked this hotel. It's what I would call a hidden gem, because I had no idea it was there. The building is clean, housekeeping is spot on, the staff are attentive, and able to offer advice on almost everything. The bar had a lovely atmosphere and the lounge had the largest TV on planet Earth. Breakfast was the best I'd had in any hotel. It's a 2 minute walk from the tube station, and close to all amenities. Just outside the tube station are a number of street food vendors, which looked...