2/10
Reserved and Paid for a room with 2 queen beds and river view. Its our sons birthday as well, came at 10pm to check in and was told they overbooked and our reservation is not available and that we have to find a different hotel. We have 3 kids and all hotels are booked out so imagine reserving something and its been given away and the excuse was it was new employees that are at fault. After 30min they managed to give us some basic room with a cars bumper in the window and no river view and no regard that we paid extra for a room with a view. Where is my refund for that? And the fact that being told in the first place that my family with 3 kids should find a diferent hotel at 10pm when everything is booked solid is shocking.
Vyacheslav V
أقام ليلة واحدة (1) في شهر يونيو عام 2025