8/10
Good: room was clean and had everything I needed as a business traveler. Shirley at the front desk was very customer service oriented and helped me with my bags. Arely got me a large cab for my luggage (I'm moving to DC so had more than a few) and answered my questions in a professional and friendly demeanor. Jaydeep from the sales department even helped me get my bags in the cab which was above and beyond! Hotel is right across from Metro and in a clean, safe, Alexandria neighborhood.
Bad: I prepaid for my stay with a cc and used a debit card for the required $150 "incidentals" charge. Unfortunately, my card was charged an additional $180 in various charges and fees. The manager assures me they were reversed, but I still haven't seen the $ in my bank account.
Diane
أقام 3 ليالٍ في شهر يونيو عام 2025