I called the property the day before my arrival to let them know I was going to arrive after 10pm, and they told me it was ok, that as soon as I arrived just pick up the phone at the property to inform I was there and someone will receive me. When I got there, and made the 1st call, for my surprise, they'd informed me that the person would arrive in an hour!!! They left me and my family and another guest (in our same situation)waiting outside in the cold weather. We were lucky that a guest that was staying there let us pass to the lobby. After an hour passed no one came, we called several times and they kept telling us that someone was coming, they kept us there with that lie for approximately 3 hours. We were lucky to find a near hotel that could receive us at that time. The other person stayed there.