"Granted, it was very busy with all the rooms in the immediate area being snatched up by the Big Boy steam train event, but the inability to have a working phone in the room for a wake up call is unacceptable. Not everyone always has a cell phone or remembers to carry a charger with them when they travel. (or forgets and leaves it in airplane mode) A working phone in a hotel room and dependable wake up calls is not too much to ask when a guest is paying their money to stay there."