2/10 سيّئ للغاية
Keniya
٢٤ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
This hotel is awful do not stay here!!!! I had a 7 day stay with them where I stayed 4 days which was over half of my stay with them, so the fact they wanted to charge me an extra night because I found their accommodations to be mediocre at best. Their breakfast was not even close to being what was pictured and it was awful. The rooms were not in any way shape or form nice and whatever products they use on their bedding or towels made my daughter itch. I sent them a message making them aware i was not pleased with the stay and wanted to depart early. I am not asking for all of my money back because I did stay 4 days with them, but the 3 days I should have received my money back and or some sort of compensation for the day they charged me because I left. I find it very upsetting and unreasonable that they only refunded me for 2 out of the 3 days. I asked the lady if they had a early checkout policy and she said no, then later said it was their policy to charge me for an additional night. I could possibly see them charging me if i booked 7 and stayed only 2 nights perhaps, but they had that room available to re-rent which they probably did, because the people staying at that hotel were certainly questionable which i also stated that I had a safety concern because of some of their guests staying there. I would not ever stay there again or recommend anyone else stay!
Keniya
أقام 7 ليالٍ في شهر أبريل عام 2026
