2/10
A horrible stay.
Hotel wasn’t fully opened.
Rooms were worn down, not clean, staff speaks no English, pools were empty, all inclusive dinner was an oily tasteless soup, a salad , an over cooked chicken stew with rice and a mini slice of cake. Asked for more rice ( as that was the only eatable ) and took 1 hr and begging to get it. Elevator didn’t work, getting to the 6th floor was getting up at the 4 and then walk 2 floors. Door lock was kind of broken, anyone could get in. Linens were full of stain. We asked for a refund of our second night since it wasn’t even a night just we needed late check out at 16:30 and manager lied into our eyes that we will get it, then told to expedia “no refund, we can stay an extra day ir get a free parking” note: we had no car and was on a business trip. The worst experience of my life. Stay away
Sofia
أقام ليلتين (2) في شهر يونيو عام 2024