"Some staff were really helpful and solved problems well. Other younger desk staff made mistakes (got room number wrong for taxi and almost sent driver away, then called a second taxi while driver was still there) or were unhelpful and gave up easily (looked for a lost jacket indifferently).
Older desk staff made much more of an effort and found coat easily.
Younger staff lacked a willingness to work."
"Where to start - I was clearly looking warm and tired upon my arrival so the staff made sure my room was ready early so I could settle in and freshen up. I asked for directions to the nearest shopping precinct only to be told it was a little too far to walk to on such a hot day, but a member of staff would be happy to drive me there. Which they thankfully did. Returned later in the evening to a fantastic and very reasonably priced evening meal. At check out the reception staff, once again, went...