Extremely disappointed. I am a resident of Tucson and booked a night at this hotel only as a staycation to celebrate a special occasion. My intention was to spend most of my stay relaxing at the pool and enjoying the view. This hotel wasn’t cheap and cost more than I wanted to spend, but I specifically chose this hotel because the website said there would be a heated pool that was open until 10 PM. When I first checked into the hotel, the receptionist that checked me in said that the pool is only open until 9 PM. I mentioned that the website says 10 PM and he said “it must be a misprint.” This was very frustrating because I already thought 10 PM is extremely early to close a pool at a hotel, so finding out that it closed even earlier than that was really disappointing. Then after I went to my room and changed into my bath suit, I went down to the pool and there was zero available seating. They had seating at the pool for only about 12 people and every single chair was taken. I decided to get some food at the restaurant while I waited for a spot to open up and the service was lacking. The server was nice and attentive and the food was delicious, but I ordered an appetizer that I specifically asked to come out before the entrees and it came out AFTER the entrees! Then I received a glass of wine that had food chunks floating in it and had to ask the bartender for a new one. Yuck. After eating, there was finally seating available at the pool, so I chose a spot and was excited to
