We arrived on 28/8/24 and was a late arrival at 8pm, the key & entrance instructions were very clear and all went well but we were immediately very disappointed with our room, (room 8) The room was plenty big enough for the two of us but first thing the following morning we asked to be moved to another room as we had paid for a lake view, not the best view of the lake at all due to been on the ground floor (a garden room) at the corner of the hotel, the view of lake was obstructed by a huge tree trunk and trees to the side and in front of the patio, we frequently had other residents walking down the side path and across our designated patio area, making sitting out to enjoy the relaxation near on impossible. We stayed in room number 8 for 3 nights, then we were told we could look at another room (number 41) superb room & €260 extra to pay, which we paid purely for the privacy & the view we though we would get with the 1st room.
This is my 3rd visit to this hotel, the staff are very helpful and attentive and try to make sure every guest leaves feeling they had a wonderful holiday.
I would like to visit again but would make sure we are on the 1st floor with a balcony & lake view next time.
Also a word of warning the mosquitoes were particularly bad this year, my husband was bitten in excess of 20 times and looking around the hotel lots of folk were bitten too, not the hotels fault just the time of year. Mosquito repellent, room sprays & anti histamines required.
