"excellent customer service at front desk"

"While my room was fine, my friend that also stayed there at the same time found 2 dead cockroaches in the bathroom. It was a sketchy area. The facility is not that great. I booked a room with microwave and fridge, and they put me in a room without. When I mentioned it to the staff, she said: "there is a microwave here in the lobby and I'll find a fridge for you....". Did she really expected me to walk all the way there to heat up whatever i needed? that throw me off.... I had to insist to be...

"Clean room. tv was difficult to work but staff came quickly to solve the issue "