"Very comfortable bed in a hotel full of olden day charm"

"Perfect last minute booking due to a change of plans. Very accommodating."

"Will stay again."

"We loved our stay of 4 nights. We stayed in a chalet and had the breakfast which was very nice. We found all the staff in every area very friendly and chatty and a helpful. Wouldnt hesitate to recommend or stay agsin."

"nice and handy for the city "

"Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright...