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Top The Plains Hotel Reviews

The Westin Washington Dulles Airport

10/10 Excellent

"The room was clean. I was in an existential crisis and the staff were so nice and understanding and curators. I was a mess and they were so nice. I’m so thankful hit for only them but also the free transit to the airport/ shuttle service. The driver was so personable and relatable and cute. Glad i chose to stay there during a hard period of time"

Holiday Inn Washington-Dulles International Airport by IHG

2/10 Terrible

"One star, and I wish I could give less. From check-in onward, the front desk staff were stone-faced, monosyllabic, and visibly stressed — not a single welcoming word. My reservation included breakfast, yet at check-in the front desk neither handed me a breakfast coupon nor mentioned that one was required. When I asked about it the next morning, instead of a simple apology, the agent flipped the situation around and blamed me for not asking for the coupon at check-in. That is not customer service — that is gaslighting a paying guest. To top it off, the hotel charges $5 to store a single piece of luggage. Really? There is a card in the lobby proudly declaring “8 is the new 0.” The service I received does not come close to honoring that promise. They should take a hard look at what’s happening at this property."

The Westin Reston Heights

4/10 Poor

"The property was fine. Basic. The room amenities were missing. There was a coffee maker, but no coffee. There were no laundry bags to use though there was a form to fill out if the guest wanted to have laundry done. There was used bedding on the floor in the hallway in front of several rooms (but no housekeeping cart in sight)"

MainStay Suites Washington Dulles Airport

2/10 Terrible

"They cancelled my reservation because they did not have hot water and they said the had spoken to Expedia and Expedia never told us anything nor have they processed my refund . They made us pay for another reservation because we had nowhere to go so we had no choice being that it was late and I had my kids. The Expedia staff over the phone was also terrible they did not relocate my reservation because apparently it did not qualify to be relocated. Terrible service and the lady over the phone didn’t care . Never again."

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Top The Plains Hotel Reviews

The Westin Washington Dulles Airport

Hyatt Regency Dulles International Airport

Spark by Hilton Sterling Dulles Airport

DoubleTree by Hilton Washington Dulles Airport

Holiday Inn Washington-Dulles International Airport by IHG

The Westin Reston Heights

MainStay Suites Washington Dulles Airport

Hyatt Place Herndon Dulles Airport East

Hampton Inn & Suites Washington-Dulles International Airport

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Top The Plains Hotel Reviews

The Westin Washington Dulles Airport

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More Accommodation Types in The Plains

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