Temple Basall Vacations

"Amazing breakfast, perfect place for a sleepover after a long flight"

"I assumed I would be staying in a hotel reflective of the pictures shared, however our actual accommodation was in some of the side rooms, in a building that was definitely worse-for-wear. Most of the services that we had expected to be part of the amenities came with an extra charge - from using the gym and pool, to changing rooms because our fan was broken in the middle of a heatwave (they ended up giving us another fan for free). The staff we interacted with were nice and polite, but I got...

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"The hotel was ok, a small section was a nice historical building with character but large bits are new and dated and not in a good way. The rooms where very hot and not air conditioned, it was cooler going outside in the 30+ def then it was in the room. By biggest annoyance was the parking l, they have lots of it but it’s an extra £7 a night per vehicle, not per space. Now I know that seems an odd thing to say, but I stayed the with my father and we both traveled up by motorcycle. So we only...

"Would definitely stay there again"

"Always a pleasant stay at the Arden and we got our room request. Very pleasant staff and a good stay, even in a heat wave! Breakfast is perfect and plenty of options b"

"We liked that the hotel was right in the heart of town and that there was a lot of energy and activity around. The restaurant was only fair in so far as the food goes. The service was haphazard in the restaurant and there was no one to greet you. The room was okay , but it was cold when we were there and the heat did not work. We had constant air conditioning blowing on us. The front desk was sympathetic to the problem, but was unable to fix the issue. By the second night , the front desk person...

"While the staff is friendly and the location is fantastic, the hotel is severely overpriced. Our room was dirty, and there was absolutely no view. You're paying for the location, but the lack of cleanliness makes it not worth the money."