This was my second and final stay at this property. The front desk staff is consistently unprofessional and inattentive. Both times I visited, there was no one at the desk when I arrived. During check-in, the attendant felt the need to make small talk by asking intrusive questions like “What brings you to town?”—a question I was asked both times. It felt nosy and uncomfortable, not welcoming.
Check-out was even worse. A different attendant was nowhere in sight, and I had to call out repeatedly before she finally appeared from the back with a flat, disengaged attitude. No greeting, no courtesy. I had to initiate a hello twice before receiving a barely audible, indifferent response. If customer service matters to you, avoid this place. I wouldn’t trust either of these employees to interact with any customers in a professional setting.
Beyond the poor service, the overall guest experience was disappointing. On my first visit, I had to allow an exterminator into my room during my stay—completely inappropriate and disruptive. On this recent visit, I walked out of my room and nearly tripped over a large blue tub stretched across all the doorways. It was unclear what was inside, and frankly, it was disturbing.
While the room itself was clean and relatively pleasant, it’s shocking that an extended stay hotel doesn’t provide any basic dishes, pots, or utensils. That defeats the whole purpose of staying somewhere with a kitchenette.
Overall, this hotel does not value its guests or
