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"My wife left behind her baby blanket that she has had for 45 years. We called that same day we checked out and asked them to help locate it. No one ever called us back. We called every day for the next five days in a row, asking for help. Talked to a different person each time and no one ever actually got back to us. For a hotel that charges as much as they do you would think they’d hire staff that can follow up on a simple task."