Extremely limited and unsafe parking. Parking on property is very limited and at the bottom of a steep gravel drive. You must park on the foot path in front of the uncovered hotel entrance to load and unload luggage. When we checked in at the front desk, I asked the way to the lift and was informed by the receptionist that the hotel did not have a lift. I advised that we had one person in our group on crutches. Receptionist responded by saying we should have mentioned this when we made reservations. The person fell in Edinburgh after we had made our reservations some months in advance. Our room was on the second floor so we had to drag heavy luggage up 4 flights of stairs. Only after watching us struggle to navigate the stairs did the receptionist offer any help with our luggage. Halfway up the last flight of stairs, he stopped to say, pretty good for a man of 70. This he said as I, a woman of 80! had just managed to get my large suitcase to the top of the last flight of stairs. After unloading the luggage for 4 people, we were finally able to find a parking spot at a petrol station and coop near the hotel. Oh yes, if you lose your room key and have to request a replacement, you will be given one without being told there is a 25 pound fee for the lost key. I gladly paid but did not find out about this charge until I received a call from the hotel while driving to our next destination some miles away.
