Find all hotels by The Coaching Inn Group in Stoke-on-Trent

" beautiful grounds, the staff were very friendly and helpful wish i could of stayed longer to walkvthe grounds, the food in the restaurant was exceptional "

"Room was basic, shower water pressure very low, lighting in room not great, Breakfast - staff were doing a great job but were rushed off there feet, very busy and could not cope with demand on some food items like croissants, fruit, hash browns, sausages etc.. Also guest seemed to taking food and not eating it - wasting, and some did not care about leaving the place tidy - absolutely clueless people "

"Great in every way except poor wifi in my 3rd floor room and curtain hanging off slightly "

"Stay was very good staff was amazing I would definitely stay again an recommend it to everyone "

"This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking a slot. No fridge in the room! Wouldn't stay again."

"Do not stay here! The pictures are not anything like the actual hotel, it’s very outdated and looks dirty. The carpets are filthy and the bedrooms are quite frankly disgusting! The bathrooms hadn’t been cleaned, hairs in the bath and even the toilet hadn’t been flushed. And a very disgusting wet mark on the floor that looked like urine. One room had the curtains nearly hanging off (a family room!) mismatched, wall paper peeling and stains on sheets. The pillows were nearly flat and the duvets so thin. The ceiling in one of our two rooms had the paint peeling and yellow marks from a bad leak and there was black mould in both rooms. If it wasn’t for the fact we had one night booked and arrived at 10pm i would have found us somewhere else to stay. Embarrassing to call this a hotel, I’ve seen cleaner crack dens in movies!!"

"Very basic, in urgent need of renovation, room above was playing loud music till past midnight, no staff to be found in the evening or at checkout, had to leave keys on desk."

"The property exceeded expectations! John was super helpful and always answered our questions quickly. And Mandy was so nice and thorough on the house tour and made sure we felt right at home.Cannot recommend this property enough, we’ll definitely be back next year!"

"Although the message said someone would be there to greet me, I wasn't sure who, so followed the instructions for the key collection with no problem. Room very spacious, but could do with a socket near the bed and blackout curtains with the bright light in the back. Tried to watch TV, but there were no channels, but was able to watch iPlayer etc instead. The instructions about leaving were a bit confusing. I tried the key safe outside the room, but it didn't open, so I assumed the message meant leave the key in the room, which I did. Later on I did wonder whether I should've put it in the key safe where I actually picked it up from. Apologies for rushing out and forgetting to take down my bowl and wash it up."