رحلات استجمام في ستادساجين

"I made my reservation through Expedia, when arriving at 10pm the system to unlock the door, did not work. The machine that deliver key cards was not working either. I called the contact number and they said they will be sending somebody to help us enter. After 90 minutes waiting in the hallway, I called back to check on the status on the person that was coming. They decided not to come because I was not in "the list". Not knowing anything abalone any list, I had to force them to check my paid...